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F.A.Q.

In our F.A.Q section You can find answers to popular questions.


GENERAL QUESTIONS

What is BtcBank.biz Investments Limited?
BtcBank.biz Investments Limited is an investment fund which is registered in United Kingdom and operates online in compliance with the laws of the US and European Union.
Who manages the investment portfolio?
The investment portfolio is managed by our team of skilled experts who have been working on the Bitcoin Mining and trading, Forex stock exchang and stock market for more than 5 years on average. Our experience and contacts ensure access for us to a wide range of local and global resources and bring about benefit from the world's best and most effective technologies of trading on the Crypto-Currency market.
What do I need to do to become a client of BtcBank.biz Investments Limited?
To become a client of BtcBank.biz Investments Limited you need to create a free account. It doesn't take much time, but you will get an opportunity to become an investor and earn profit. You can take part after registering, which you find on the address Sign Up.
Is the registration free of charge?
Yes, registration is completely free and will take no more than 1 minute.
How long does it take that to make my account active?
Your account will be active immediately after registration, you can successfully log in to it.
Can I have more than one account in the project?
Yes, feel free. Anyway for cooperation with the company it is enough to have and use a one single account. With this account you can make so many deposits as you see fit.
How can I access the account?
If you are a registered user, please enter your username and password in the appropriate fields at the top of the website and click the "LogIn" button. You will be redirected to your account automatically as soon as you have done the above.
Can I change my data for login to account?
You can change the data by clicking the link "Edit Account" in the navigation menu.
What if I can't log into my account because I forgot my password?
Click "forgot your password" link, enter your username or e-mail and your login data will be sent to your e-mail address.
I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our support.
How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script. Our website is located on a dedicated server with a firewall installed on it.

YOUR INVESTMENT QUESTIONS

Which e-currencies do you accept?
Today all transactions on the financial markets are performed at high speeds to save time, so financial transactions carried out via the Internet also require high speed. That is why most financial transactions related with investments are performed in electronic currencies, namely - PerfectMoney, BitCoin, Payeer and Okpay.
Where can I read about the investment plans?
To read about them you can on the first page of the program, also by making a deposit.
Are there any limits for an investment amount?
The minimal investment amount is only $30 (0.1BTC for investments using BitCoin) and the maximal amount is $300000 (715.1 BTC for investments using BitCoin).
How can I make a deposit?
To make a deposit click the link "Make Deposit" in the navigation menu.
How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit.
Can I invest several deposits at once?
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.
Can I deposit directly from my account balance?
Sorry, In BtcBank.biz all deposit must from e-currency and it is more safety and it will more fair for all investors and us.
How can I withdraw my profit?
You can do this following the link in the "Withdraw" navigation menu.
After I make a withdrawal request, when will the funds be available on my e-currency account?
Funds will be available within a few minutes because we are paying automatic and instantly.
What could be the reason for the delay?
There are several reasons for failure to pay: - The e-currency account number, which is to be specified during registration, is missing or incorrect. - You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out. Sometimes payment systems are not working, you will need to wait.
How can I check my account balance?
You can access your account information 24 hours, seven days a week via the Internet.
How do you calculate the interest on my deposit?
The interest rate depends on the deposit amount. You can check all our investment plans and calculate your profit in your account on "Deposit Fund" page.
What about the risk for my investment?
There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company management. Marginal Currency Trading is one of the riskiest forms of investment in the financial markets and is only suitable for sophisticated individuals and institutions. However, our team consists of professionals who can predict such situations and skillfully avoid them. Therefore, the risks of investment losses are very low.
How do you pay my interest?
Your interests and profits will be updated to your account balance instantly and automatic. You can easily withdraw your profit instantly after activation. The activation means a second deposit to plan again, and the activation is only one time.
How can I contact support?
You can write to support clicking the link.

QUESTIONS ABOUT REFERRAL PROGRAM

Do you have an affiliate program?
Yes, we have a 2-levels affiliate program which pays you up to 10% of the deposits of your personally introduced referrals and up to 3% of the deposits of your second-level referrals.
How do you calculate the interest on my deposit?
The personal affiliate link has the following format: http://btcbank.biz/?ref=Username, where "Username" is your username on BtcBank.biz Investments Limited. The referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used PerfectMoney to deposit, then you may only withdraw your referral bonus in PerfectMoney.
How do you calculate the interest on my deposit?
The interest rate depends on the deposit amount. To calculate your interest, you can use our Profit Calculator.
Where can I get my referral links and your banners?
You can find your referral links and our banners on the "BANNERS" page.

If your question is not answered in the FAQs section, please contact the Support Team. To do so, please click the "Support" button on the top of website. Our Support Team will process your request immediately. We also look forward to your feedback which we will use to improve our platform and website.